Every Guest Deserves
a Perfect Stay
The guest journey platform that helps your team deliver personalized experiences from pre-arrival to post-checkout.
Make Every Stay Memorable
From the moment a guest books to the day they check out, and beyond. Everything your team needs to deliver stays worth coming back for.
Every message. One inbox. Zero missed guests.
SMS, WhatsApp, email, and web chat all land in a single inbox. Your team sees every conversation with full guest context, so replies feel personal and nothing slips through the cracks.
Want to see it in action?
Book a personalized demo→Great Service Brings Guests Back
Repeat guests are the lifeblood of profitable hotels. When guests feel taken care of, they come back, and they spend more every time.
What Brings Guests Back
Top factors that drive repeat bookings. Service quality leads by far.
A 5% increase in guest retention can boost profits by 25–95%. Konuk helps you deliver the kind of service that turns first-time visitors into lifelong guests.
Find Your Perfect Plan
Everything your hotel needs to deliver exceptional guest experiences.
Save up to 20% — setup fees waived
Growth
AI-powered messaging and PMS sync for hotels up to 80 rooms.
$948/year billed annually
What’s included:
- SMS & email guest messaging
- AI-personalized drafts + knowledge base
- Canned responses & internal notes
- PMS sync (Cloudbeds, Mews, WebRezPro, roomMaster)
- Guest satisfaction surveys
- Conversation lifecycle management
- CSV upload & manual guest entry
- Analytics dashboard
- 250 SMS included/month
- SMS overage: $0.01/msg after limit
- Up to 7 staff accounts
- WhatsApp messaging
- Journey automation
- Broadcast campaigns
- Review management
Professional
WhatsApp, broadcasts & guest journey tools for hotels up to 200 rooms.
$2,148/year billed annually
Everything in Growth, plus:
- WhatsApp messaging (shared SMS + WhatsApp bucket)
- Guest journey automation (WhatsApp + Email)
- Broadcast campaigns (20/month)
- Review management & review solicitation
- Upsell offers in guest journeys
- Advanced analytics + data export
- 750 messages included/month — SMS & WhatsApp shared
- Overage: SMS $0.01/msg · WhatsApp $0.02/msg
- Up to 15 staff accounts
- Multi-property support
- OTA inbox
- Dedicated onboarding
Enterprise
Multi-property management for groups with 200+ rooms.
Per-room pricing for your needs
Everything in Professional, plus:
- Multi-property dashboard
- OTA inbox (Booking.com, Expedia, Airbnb, Agoda)
- Opera Cloud + custom PMS integrations
- Unlimited staff accounts
- Unlimited broadcast campaigns
- Custom message volume & overage at cost
- Dedicated onboarding & SLA
- Per-room pricing
All setup fees waived with Annual Membership
Trusted by Hotels That Care About Their Guests
Better communication. Happier guests. Stronger reviews.
“Our guests feel looked after from the moment they book. Response times dropped dramatically, reviews are up, and our team finally has time to focus on the personal touches that matter.”
“Pre-arrival messages and mid-stay check-ins have completely changed how guests see us. Problems get solved before they escalate, and guests keep telling us how well taken care of they feel.”
“As a small hotel owner, I can't be everywhere at once. This platform makes sure every guest gets a personal welcome, timely check-in info, and a follow-up after checkout. It's like having a dedicated guest experience team.”
Give Your Guests the Stay They Deserve
See how Konuk helps hotels deliver stays worth remembering. From pre-arrival to post-checkout, every guest feels personally cared for.