Every Guest Deserves
a Perfect Stay
The guest journey platform that helps your team deliver personalized experiences from pre-arrival to post-checkout.
Make Every Stay Memorable
From the moment a guest books to the day they check out, and beyond. Everything your team needs to deliver stays worth coming back for.
Unified Guest Inbox
Every guest message in one place. SMS, WhatsApp, email. Nothing falls through the cracks, no matter how busy the day gets.
AI That Knows Your Guests
Personalized replies using each guest's name, room, preferences, and stay details. Your team reviews and sends in seconds.
Pre-Arrival to Post-Checkout
Automated welcome messages, check-in instructions, mid-stay check-ins, and departure follow-ups. Guests feel cared for at every step.
Guest Satisfaction & Reviews
Capture feedback during the stay while there's still time to fix things. Turn happy guests into 5-star reviews automatically.
Multi-Property Support
Manage the guest experience across multiple properties from one account. Consistent service, everywhere.
PMS Integrations
Connects with Cloudbeds, Mews, Opera, and more. Guest data syncs automatically so your team always has the full picture.
Want to see it in action?
Book a personalized demo→Great Service Brings Guests Back
Repeat guests are the lifeblood of profitable hotels. When guests feel taken care of, they come back, and they spend more every time.
What Brings Guests Back
Top factors that drive repeat bookings. Service quality leads by far.
A 5% increase in guest retention can boost profits by 25–95%. Konuk helps you deliver the kind of service that turns first-time visitors into lifelong guests.
Find Your Perfect Plan
Everything your hotel needs to deliver exceptional guest experiences.
Save up to 20% — setup fees waived
Growth
AI-powered messaging and PMS sync for hotels up to 80 rooms.
$948/year billed annually
What’s included:
- SMS & email guest messaging
- Instagram & Facebook DMs
- AI-personalized drafts + knowledge base
- PMS sync (Cloudbeds, Mews, WebRezPro, roomMaster)
- Guest satisfaction surveys
- Conversation lifecycle management
- CSV upload & manual guest entry
- Internal notes & canned responses
- Analytics dashboard
- 250 SMS included/month
- SMS overage: $0.01/msg after limit
- Up to 7 staff accounts
- WhatsApp messaging
- Journey automation
- Broadcast campaigns
- Advanced analytics & export
Professional
WhatsApp, broadcasts & revenue tools for hotels up to 200 rooms.
$2,148/year billed annually
Everything in Growth, plus:
- WhatsApp messaging (shared SMS + WhatsApp bucket)
- Guest journey automation (WhatsApp + Email)
- Broadcast campaigns (20/month)
- Review management & Feedback Wall
- Competitive benchmarking
- Upsell engine & revenue tracking
- Department-level reporting
- Advanced analytics + data export
- 750 messages included/month — SMS & WhatsApp shared
- Overage: SMS $0.01/msg · WhatsApp $0.02/msg
- Up to 15 staff accounts
- Multi-property support
- Opera Cloud & custom PMS
- Service dispatch integrations
Enterprise
Multi-property management for groups with 200+ rooms.
Per-room pricing for your needs
Everything in Professional, plus:
- OTA inbox included (Booking.com, Expedia, Airbnb, Agoda & more)
- Multi-property dashboard
- Opera Cloud + custom PMS integrations
- HotSOS, ALICE & service dispatch
- Unlimited staff accounts
- Unlimited broadcast campaigns
- Custom message volume & overage at cost
- Dedicated onboarding & SLA
- Per-room pricing
All setup fees waived with Annual Membership
Trusted by Hotels That Care About Their Guests
Better communication. Happier guests. Stronger reviews.
“Our guests feel looked after from the moment they book. Response times dropped dramatically, reviews are up, and our team finally has time to focus on the personal touches that matter.”
“Pre-arrival messages and mid-stay check-ins have completely changed how guests see us. Problems get solved before they escalate, and guests keep telling us how well taken care of they feel.”
“As a small hotel owner, I can't be everywhere at once. This platform makes sure every guest gets a personal welcome, timely check-in info, and a follow-up after checkout. It's like having a dedicated guest experience team.”
Give Your Guests the Stay They Deserve
Join hundreds of hotels that take care of every guest before check-in, during their stay, and after checkout. Let us show you how.