Question 1

What is Konuk exactly?

Accepted Answer

Konuk is a guest journey platform built for independent hotels. It helps your team take care of every guest, from pre-arrival messages and check-in instructions to mid-stay requests and post-checkout follow-ups. All from one dashboard, with intelligent tools that personalize every interaction.

Question 2

How does it improve the guest experience?

Accepted Answer

Guests get timely, personal communication at every stage of their stay. Pre-arrival info arrives before they do, questions are answered in seconds (not hours), and your team catches issues before they become complaints. The result: happier guests, better reviews, and more repeat bookings.

Question 3

How do I get started?

Accepted Answer

Book a demo with our team and we'll walk you through the platform, set up your property, and onboard your staff. Most hotels are fully live within a day.

Question 4

Can I switch plans later?

Accepted Answer

Yes! You can upgrade or downgrade at any time. Changes take effect immediately with prorated billing. No lock-in contracts required.

Question 5

Do you offer annual billing?

Accepted Answer

Yes. Annual plans save you one full month. Pay for 11 months, get 12. All setup fees are waived with annual membership.

Question 6

What does the AI actually do?

Accepted Answer

The AI reads each guest's name, room, stay details, and conversation history to draft personalized responses for your staff to review and send. It handles routine questions instantly and escalates complex requests to your team.

Question 7

Which PMS systems do you integrate with?

Accepted Answer

PMS integrations are available on Growth plans and above. We support Cloudbeds, Mews, WebRezPro, and roomMaster, with CSV import available on all plans. Opera Cloud is available on Enterprise.

Question 8

Is my guest data secure?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest, tenant-isolated per hotel, and protected by row-level security. We follow GDPR best practices and your guest data is never shared with third parties.

Question 9

How many staff accounts can I have?

Accepted Answer

Basic includes up to 5 staff accounts, Growth up to 10, and Professional up to 15. Enterprise plans include unlimited staff accounts.

Question 10

What happens when the AI can't answer a question?

Accepted Answer

The AI seamlessly hands off to your team with full conversation context. Your staff sees exactly what the guest asked and can pick up where the AI left off.

Feature	Growth $79/mo	Professional $179/mo	Enterprise Custom
Guest Messaging
SMS & Email
WhatsApp
Web Chat (Guest Portal)
Broadcast Campaigns
Messages Included / Month	250 SMS	750 (SMS + WhatsApp)	Custom
SMS Overage	$0.01/msg	$0.01/msg	At cost
WhatsApp Overage	—	$0.02/msg	At cost
AI & Automation
AI-Personalized Draft Replies
Hotel Knowledge Base (AI context)
Canned Responses & Templates
Guest Satisfaction Surveys
Guest Journey Automation (WhatsApp + Email)
Upsell Offers in Guest Journeys
PMS & Integrations
Cloudbeds, Mews, WebRezPro, roomMaster
Opera Cloud + Custom PMS
CSV Upload & Manual Guest Entry
Conversation Lifecycle Management
Internal Notes
Review Management & Solicitation
Analytics & Scale
Analytics Dashboard	Basic	Advanced + Export	Full Suite
Staff Accounts	Up to 7	Up to 15	Unlimited
Multi-Property Dashboard
Dedicated Onboarding & SLA
Add-Ons
OTA Inbox (Booking.com, Expedia, Airbnb, Agoda & more)	+$39/mo	+$39/mo	Included

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